The Productivity and Utilization metrics show the performance and billing efficiency of your company within a month. You can refine the metrics by using the filter to check the performance for a specific group (using tags) or for a user.
How are these metrics calculated?
Our calculation uses the following criteria:
Productivity: the percentage of the Bookable Hours that has work hours booked (no matter whether they are billable or not). If your Productivity rate is 95%, it means 95% of the Bookable Hours are indeed booked. The objective is of course to be at 100% to ensure nobody is waiting on the bench.
Utilization: the percentage of the Bookable Hours that has billable hours booked. If your Utilization rate is 75%, it means 75% of the Bookable Hours are booked for billable projects your customers will pay for.